Women's Computer Consulting ---------------------------------------------- Hollyecho Montgomery ---------------------------------------------- A Different KIND of Tech

 
 



Contact Information

Other Information

Will Relocate

Remote Support-Anywhere

Salary Required

OPEN

Work Type

Full Time

Other

A+ Certified

Hollyecho Montgomery
Montgomery@Hollyecho.com

7238 West 550 South
Owensville, IN 47665-8737

Ph: 812-779-6088

US Work Status

US Citizen

Hollyecho Montgomery

Objective:

To obtain a remote support position where I can use my software skills in PC repair and training, while continuing to grow and learn the constantly changing industry of the IT world.

Certifications:

A+ Comp TIA, Dell, IBM, HP Certified, and Windows XP, Win 7, Win8, Win8.1, Windows 10 - Certified expert Technician

Experience:

 

Women's Computer Consulting, DBA

06/1994 - Present

Hardware and Software Technician & Instruction

 

Taught classes in Software, hardware, upgrades, and user training for windows version 95, 98, 2000, XP, Vista and Windows 7, including all remote services, remote repair and training worldwide.

Trained employees on, Word, Excel, Outlook, PowerPoint, Access, Front Page, Publisher, Quickbooks, Quicken, Lotus 123, Quattro, Medical Manager, and General Computer Skills, remote and in person, on location and in office.

Designing and maintaining web pages

Hardware break and fix onsite

WOW! Inc

11/15 - 11/16

IT Support Technician, Level 3
Provide company support and technical issue resolution via email, phone, web
Build rapport and elicit problem details from non-technical or technical customers
Provide timely, efficient and pleasant follow up to user questions or issues
Document all incidents in incident tracking system
Manage incidents to closure
Interact effectively with other company techs and internal developers
Escalate issues as needed
Deploy software for test and production uses.
Assist in generating training materials and customer facing documentation.
SME for Tier 1 and Tier 2 Support

 

TechButler Dallas, TX REMOTE

02/12 - 12/14

Software and Wireless Remote Technician and Instruction, any and all Remote Computer Needs!

Staples EZ Tech, Installs, INC, Work Market, Field Nation & OnForce

02/04 - Present

Technician

On-Call, On-Site, & Remote computer repair, upgrades, virus removal, and software instruction

Remote Technical Support Expert at SupportSpace, Ltd.

09/10 – 02/12

Tier 3

Remote Software Technician & Instruction

 

 

Sutherland – At&T U-verse Work At Home Telecommute Tier 1

08/09 -08/10

Tier 2

Technical Support

 

 

On-Call, computer repair, remote control, TV, wireless, customer support (at home office)

BASF, Washington, NJ, Bethlehem, PA

02/08 - 07/08

PC Support / Team Lead

Quality control and Change Control
Creation of machine accounts in Active Directory
Resolution of client and migration process issues
Change control over the migration checklist documentation
Setup and configuration of the migration room and network
Single point of contact for technical questions or issues pertaining to the scope of services.
Strong knowledge of workstation data migration and data cleansing tools and techniques
Experience using Ghost for PC builds and deployments, support of WIN XP and moves, adds, changes for large groups of users.

FastNet ISP

10/04 - 01/06

Everly Originals, Newton, NJ

06/06 - 2/08

IT Director

 

Networking

Installed two servers, setup active directory, MS Exchange, QuickBooks enterprise,
FTP services, TrendMicro security for the company, including upgrading to these services and xp pro the 42 computers within the Company.
Plans and implements additions, deletions and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership.
Oversees the implementation of network security at the corporate level.

FastNet ISP

10/04 - 01/06

Technical Support

 

Identifying and solving dialup, DSL, and hosting issues of call in customers
Helping customers with new systems, methods and software
Computer related problems related to customer's ISP or Operations

Medical Manager (WebMD), Evansville, IN

02/00 - 04/03

Software Tech

 

Fixing related problems to both Unix and Dos/Windows Systems
Citrix interface with remote login fix and procedures
Installed both Computer Hardware and Software
Trained clients and Other personal on Windows software

Kempfer Sawmill, Inc. Saint Cloud ,FL

06/97 - 06/99

Admin Assistant

 

MSOffice, Quickbooks, Job Costing software, and scheduling
Training staff on Computer software
Computerized Truck Weight Scale
Interview screening for management

Indiana Bolt & Nut, Evansville, IN

05/95 - 06/97

Accounting Manager

 

Accounts, Quickbooks, Peachtree
Training staff on Computer software
Insurance Records
Payroll maintenance

Willis Fence Co., Newburgh, IN

03/91 - 06/93

Office Manager

 

Conducted Interviews
Employee Counseling
Multi-Division Computer Scheduling
Created and Maintained Computerized Personnel Records

Overland Park Humana Hospital, Overland Park Kansas

06/89 - 01/90

Data Processing Manager

 

Data Processing Maintenance
Data General Server Backup
Managed 6 Data Entry personnel
Created and Maintained Computer Records and Reports for Hospital

USMC - CPL – Military Police Honorable Discharge ____

__

07/76 - 02/80

Education: 1980-1982
Attended Vincennes University in Vincennes, Indiana *AS Degree*

9809 N Delaware Drive
Bangor, PA 18013-4455
812-779-6088